I am at Smart Wireless Center, Festival Mall Alabang just now to get my new phone for retention. They temporarily transferred to the 4th floor since their shop is under construction. So there is no aircon but just huge industrial fans cooling down the place. What a nightmare it has been to be waiting on cue for the last 2 hours or so and not yet being served as of this writing.
What's even worst is that the guards have not been so attentive that I've been cut on cue twice. They say that they have talked to someone already and just went back. But of course, that's beside the point right? They should have categorize the cueing system not just by payment, sales, or technical, but they should have added retention, returning clients and so.
It's fine to wait in line as long as it's moving and that you never get cut off. Maybe Smart should understand that their business is service oriented and that they should find ways to make customers happy whether via their signal or connection, loyalty rewards or simply via good customer service at their very own shop.
"Sent via BlackBerry from Smart"
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