Just got back from a trip to Boracay and stayed at La Carmela de Boracay Resort Hotel.
On my arrival, the hotel staffs read the hotel policies, which, one of them would be that
"no hotel personnel may enter the guests rooms without the guests authorization."
The next day when we were going out for breakfast at their restaurant, I told my husband that I forgot to bring the food stubs and it was in our room. So he went back, and he was surprised to see a man --- hotel maintenance guy who is about to leave our room. So my husband asked him, why did he entered our room. The man replied that he was asked to check the room since we were already checking out. My husband told him that we were not checking out and he asked him who gave him the permission to enter the room. So this guy apparently reasoned out that he was advised to check Room 210 but he thought that it was Room 215????... Would you buy that? This reasoning was so unsound and so illogical that only leads to the conclusion that hotel is not really safe at all.
When we discussed this matter at the reception desk, aside from the apologies, all they could say was that we just check if we lost anything. Huh??? How are we supposed to know if something was missing at that time. Our stuffs were out of our bags and so hard to know if we lost anything at all. Worst hadn't we caught this guy in the act, and lost something, we could have blamed it to others.
They call it accident, we call this "INTRUSION". Maybe the management should do some background check to all their staffs as well, especially if they have access to keys to the rooms. Until you do this, your hotel guests' security is compromised. To think that we are willing to pay for thousands of pesos for a so-called "better accomodation" and all you get is this.
To the Lady Hotel Manager --- Apologies accepted but we will never return to your hotel again.
